BEM’s primary mission is to provide public transportation services, thus the Company is highly aware of the importance of service quality. Quality service is defined as the ability to meet the needs or expectations of users, ensuring they reach their destinations safely, conveniently, rapidly, and reliably, which is essential and crucial, as well as to improve the quality of people’s lives in reaching their desired destinations, the Company adheres to international standards of service quality and continually strives to improve its services. 

Key Performance Indicators and Results for 2023

    BEM places great importance on compliance with laws and relevant regulations. The Company is committed to continuously improving its work processes and service quality to achieve its vision, mission, and quality policies; by obtaining certification for its management system according to standards.

• ISO 9001 Quality Management System.

• ISO 45001 Occupational Health & Safety Management System (OHSAS18001)

• ISO 14001 Environnemental Management System

• ISO 27001 Information Security Management System